Essential
50 Mbps
KES1,999
per month
Ideal for a family home — streaming, school and working from home.
- Unlimited data
- HD movie and sports streaming
- Free installation
- Free router provided
- Local engineers, no call centre queues
Ruiru · Lucky Summer · Umoja · Kasarani · Kitui · Machakos
Fibre installed
today. From KES 1,999
Unlimited 50 Mbps home fibre with free installation and a free router. Most homes online the same day — often within 4 hours.
- Unlimited data
- High quality movie & sports streams
- Free router provided
- Monitored 24/7
Licensed by the Communications Authority of Kenya — NFP and ASP
Home packages
One honest price. Everything included.
Unlimited data on every plan, free installation, and a free router. No setup fee, no contract, no speed throttling.
Performance
100 Mbps
KES2,999
per month
For busy homes — many devices, 4K streams and online gaming.
- Unlimited data
- 4K movie and sports streaming
- Free installation
- Free router provided
- Priority fault response
Enterprise
Custom
Let's talk
tailored quote
Dedicated bandwidth and managed connectivity for business.
- Dedicated, uncontended bandwidth
- Service level agreement
- Static IP and managed router
- Multi-site and failover links
- Named account engineer
Pay your first month, get your second month FREE. New residential connections only. One offer per household. Offer ends 30 September 2026. Payment is by M-Pesa; your paybill for your region and your account number are sent to you at installation.
Reliance hotspots
Pay-as-you-go internet from KES 10.
No subscription and no installation. Connect to a Reliance hotspot near you, pay straight from M-Pesa, and browse.
1 Hour
KES10
Quick browsing and catch-up.
12 Hours
KES30
A full day online — best value.
1 Week
KES400
Seven days of unlimited access.
- 1
Connect
Find the Reliance Hotspot network on your phone and connect — no password needed.
- 2
Choose a bundle
The sign-in page opens automatically. Pick the bundle you want and enter your M-Pesa number.
- 3
Approve and browse
An M-Pesa prompt appears on your phone. Enter your PIN and you are online in seconds.
Find a hotspot near me
Want a Reliance hotspot at your shop or estate? Talk to us.
Coverage
Where we are right now.
Six locations, each with engineers on the ground. Call the number for your area and speak to the team that will actually do your installation.
Ruiru
Local team
Lucky Summer
Main line
Umoja
Main line
Kasarani
Main line
Kitui
Local team
Machakos
Local team
Not on the list? We are expanding. Send us your location on WhatsApp or call 0746478467, and we will tell you honestly whether we can reach you.
Why Reliance
Fast. Affordable. Reliable.
Three words on our logo, and the only three things that matter in an internet provider.
- Free installation
- No setup fee, and the router is provided free.
- Same-day connection
- Most homes are online within about 4 hours of survey.
- Watched around the clock
- Automated monitoring checks our routers every 30 seconds, day and night.
- Local support
- Engineers who live and work in the area you do.
Network operations
We are usually fixing it before you notice it.
Most providers wait for your call. Our network tells us first.
- Every router, every 30 seconds
- Our monitoring polls each router around the clock and records exactly when a link goes down and when it comes back.
- We are alerted before you call
- A dropped link or a sudden fall in active connections pages our engineers automatically — most faults are already being worked on by the time a customer notices.
- One map of the whole network
- Every site, tower and hotspot on a single live dashboard, so a fault gets located rather than guessed at.
No invented uptime percentages here. These are the actual tools we run to keep your line up, and the reason a fault in Kitui or Ruiru gets attention at two in the morning.
Other services
More than a home connection.
We build and run networks. If it carries data, we can quote it.
Home Fibre
Unlimited fibre broadband with free installation and a free router.
Enterprise Connectivity
Dedicated, uncontended bandwidth with an SLA and static IPs.
Public Wi-Fi Hotspots
Pay-as-you-go internet from KES 10, billed straight from M-Pesa.
Open APN for Estates
Shared fibre infrastructure for affordable housing and gated estates.
CCTV & Surveillance
IP camera installation, remote viewing and storage.
Networking & Cabling
Structured cabling, Wi-Fi coverage design and business networks.
In their words
What our customers actually said.
Unedited, including the one that made us laugh.
The 2k package offers quite decent service.
Prompt installation and so far, so good.
Sio watu wabaya haha, anyway good service.
Get connected
Online today, not next week.
Tell us your name, number and area. We will call to confirm your location and, in most cases, have you connected the same day.
- Free installation and a free router — nothing to pay upfront.
- Unlimited data with no daily caps.
- Your details go straight to the team covering your area.
- Prefer to talk? Call us and skip the form entirely.
Questions
The things people ask before signing up.
Is installation really free?
Yes. Installation is free and we provide the router free of charge. You only pay your monthly subscription.
How quickly can I be connected?
Most homes are online the same day, often within about four hours of our team confirming your location. Complex runs may take longer and we will tell you upfront.
How does the free second month offer work?
Pay your first month at installation and your second month is free. New residential connections only. One offer per household. Offer ends 30 September 2026.
How do I pay or renew?
By M-Pesa. Each region has its own paybill, which we send you in your welcome SMS at installation. Your account number is your mobile number — always use the same one, as a wrong account number is the most common cause of renewal delays.
Is the data really unlimited?
Yes. All home packages include unlimited data with no daily caps and no throttling of your subscribed speed.
What happens if I do not renew?
Your connection pauses on your expiry date with no penalty, and resumes automatically within minutes of payment. If an account stays unrenewed for 15 days or more, we ask that the router be returned to us.
My internet is not working — what should I do?
Unplug the router from power, wait one minute, plug it back in and allow about three minutes to reconnect. If a red light stays on or you are still offline, call or WhatsApp us and we will check the line from our side.
How do you know when my line goes down?
Automated monitoring polls our routers every 30 seconds and alerts our engineers the moment a link drops or the number of active connections falls away. In most cases a fault is already being investigated before anyone calls us.
Can I reach you on WhatsApp?
Yes, on our main line 0746478467. Our branch numbers are voice only, so please call those rather than messaging them.
Which areas do you cover?
We currently serve Ruiru, Lucky Summer, Umoja, Kasarani, Kitui and Machakos. Not listed? Send us your location and we will tell you honestly whether we can reach you.